Terms and Conditions me99 — Malaysia Casino Platform Guidelines

1 Definitions & Interpretation

In this document, the following words and expressions carry the meanings as stated unless the context requires a different interpretation:

• "Platform" refers to the me99 website accessible via me99.vu as well as the official me99 mobile app for Android and iOS.
• "User" or "You" refers to any individual who accesses, registers for, or uses the services offered by me99.
• "Account" refers to the personal account registered by a user on the me99 platform.
• "Funds" refers to the credit balance in a user's account that can be used for gameplay or withdrawn.
• "Bonus" refers to free credits, free spins, or any promotional incentive granted by me99 to users subject to specific terms and conditions.
• "Turnover" (Wagering Requirement) refers to the minimum amount that must be wagered in games before a bonus or bonus-related winnings can be withdrawn.
• "KYC" or Know Your Customer refers to the identity verification process required before financial transactions can be processed.

2 Eligibility & Registration

To use the me99 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and throughout the duration of account usage.
• Residing in a geographic region where the use of the me99 platform is not prohibited by local laws applicable to you.
• Not holding a me99 account that is currently active, suspended, or previously closed due to a terms violation.
• Not acting on behalf of another individual or any commercial entity when registering or using the platform.

Upon registration, you agree to provide complete, accurate, and up-to-date information. me99 reserves the right to request proof of identity at any time through the KYC process. Documents typically required include a copy of your national ID (MyKad), proof of address, and proof of payment method. Failure to complete KYC within the specified period may result in the account being restricted or suspended until the process is finalised.

3 Account Management

Each user is only permitted to hold one registered account on the me99 platform. Holding multiple accounts — whether using the same or different names, phone numbers, email addresses, payment methods, or IP addresses — is strictly prohibited and may result in the closure of all associated accounts and the freezing of all funds therein.

You are solely responsible for:

• Keep your password and account login credentials confidential.
• Ensure that no third party uses your account with or without your knowledge.
• Notify me99 immediately if you suspect any unauthorized access to your account.
• Keep your personal information up to date whenever changes occur, especially your phone number and bank account details.

Me99 shall not be held liable for any losses resulting from a user's failure to safeguard their own login credentials.

4 Deposits & Payment Methods

Me99 supports a variety of local Malaysian payment methods, including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay. All transactions are processed in Malaysian Ringgit (MYR) with no hidden fees or currency conversion charges.

The terms relating to deposits are as follows:

• The minimum deposit amount is as stated on the platform's deposit page and may vary depending on the selected payment method.
• All deposits must use a payment method registered under the same name as the me99 account. Deposits from third-party accounts are not accepted.
• Me99 reserves the right to suspend deposit processing for security review purposes without prior notice.
• If a technical issue occurs during the deposit process, users must contact me99 customer support with valid proof of transaction.

5 Fund Withdrawal

Me99 is committed to processing all valid withdrawal requests within 5 to 15 minutes to the user's registered bank account or digital wallet. This processing speed applies every day, including weekends and public holidays.

Withdrawal eligibility requirements:

• KYC verification must be successfully completed before the first withdrawal is processed.
• Withdrawals must be made to a bank account or digital wallet registered under the same user's name.
• If there is an active bonus in the account, the associated wagering requirements must be fully met before a withdrawal is permitted.
• Minimum and maximum withdrawal amounts are as specified on the platform's withdrawal page.
• Me99 reserves the right to request additional documents for verification purposes on withdrawals that exceed a certain limit.

Failed withdrawals due to incorrect bank account details or a closed bank account are the user's sole responsibility. me99 will contact the user to obtain the correct information before attempting to reprocess the withdrawal.

6 Bonuses & Promotions

Me99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. Each bonus is subject to specific terms and conditions as stated on the relevant promotions page.

General rules applicable to all me99 bonuses:

• Each user is entitled to claim each type of bonus once only, unless otherwise stated.
• Bonus abuse — including opening multiple accounts, using the same payment method across different accounts, or colluding with other players to exploit promotions — will result in bonus cancellation and closure of the accounts involved.
• Me99 reserves the right to cancel any bonus if fraud or abuse is suspected, without the need to provide detailed reasons.
• Wagering requirements must be fulfilled within the stipulated time period. Bonuses not used within that period will expire automatically.
• Bonuses are non-transferable between accounts and hold no cash value unless withdrawal conditions have been met.

7 Game Rules

All games available on the me99 platform use a Random Number Generator (RNG) that has been audited and certified by accredited independent international bodies. The outcome of every game is entirely random and cannot be manipulated by any party, including me99 itself.

• Players are responsible for understanding the rules of each game before placing any wagers.
• In the event of a technical disruption during a gaming session, affected wagering outcomes will be assessed based on me99's server data recorded at the time of the incident.
• The use of automation software, bots, scripts, or any tools that provide an unfair advantage to players is strictly prohibited and may result in account closure and fund freezing.
• Me99 reserves the right to void rounds or games affected by technical issues and to refund the wagering amount to the player's account.

8 User Conduct

Me99 is committed to providing a safe, fair, and comfortable gaming environment for all users. In line with this, the following conduct is prohibited on the me99 platform:

• Use of threatening, abusive, or racially offensive language on any communication channel of the platform.
• Any attempt to hack, breach, or disrupt me99's systems or technical infrastructure.
• Providing false or misleading information to the me99 customer support team.
• Engaging in any activity that may be considered fraudulent, money laundering, or financing of illegal activities.
• Using a VPN or proxy to conceal your actual location for the purpose of bypassing geographic restrictions.

Me99 reserves the right to take appropriate action, including suspending or closing accounts, freezing funds, and reporting suspected activity to the relevant authorities, should any of the above rules be violated.

9 Privacy & Data Protection

Me99 takes the protection of users' personal data seriously. All information collected during registration and KYC is used solely for identity verification, transaction processing, and service improvement.

Users' personal information will not be sold, transferred, or disclosed to third parties without the user's consent, except as required by law or by a competent regulatory authority. All data is stored on servers protected by banking-grade 256-bit SSL encryption.

For more information on how me99 collects, uses, and protects your personal data, please refer to Privacy Policy our full policy.

10 Limitation of Liability

Me99 provides the platform on an "as-is" basis and makes no guarantee that the service will always be free from interruptions, errors, or delays. To the extent permitted by law, me99 is not liable for:

• Any loss or damage arising from the use of or inability to use the me99 platform.
• Losses arising from technical disruptions, network failures, or issues beyond me99's control.
• Any financial decisions made by users based on information found on the me99 platform.
• Unauthorized access to a user's account resulting from the user's own negligence in safeguarding their login credentials.

11 Account Termination

Users may close their me99 account at any time by contacting customer support. Prior to closure, all outstanding wagering requirements must be fulfilled and any eligible funds may be withdrawn following the standard withdrawal procedure.

Me99 reserves the right to suspend or close a user's account without prior notice under the following circumstances:

• Violation of these terms and conditions or any related policies.
• Suspected fraudulent activity, money laundering, or suspicious behaviour.
• Providing false or misleading information during registration or the KYC process.
• Actions that threaten the safety of other users or the integrity of the me99 platform.

In the event of account closure due to a breach of terms, me99 reserves the right to hold funds in the relevant account while an investigation is conducted. me99's decision regarding account closure is final.

12 Applicable Law

These terms and conditions are governed and interpreted in accordance with the laws applicable in the jurisdiction where me99 is registered and operates. Any dispute arising from the use of the me99 platform must first be resolved through me99's internal dispute resolution process before being referred to any external body.

For any enquiries or complaints regarding these terms and conditions, please contact the me99 customer support team via live chat within the platform, which operates 24 hours a day, 7 days a week. We are committed to addressing every enquiry transparently, fairly, and in a timely manner.